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FAQ

FREQUENTLY ASKED QUESTIONS

COVID-19 UPDATE

There is nothing more important to us than the health and safety of everyone in the Brutus Life Community - our customers, our team, and our artisans. Due to the ever-changing situation surrounding COVID-19, there may be a small delay in the delivery of your package. Customs and postal services in many regions are observing social distancing and have reduced their manpower. It is an attempt to help stop the spread of the COVID-19 virus that is currently plaguing countries across the globe.

HOW LONG DOES DELIVERY TAKE?

United States - Please allow 5-10 business days.

International - Please allow 7-15 business days (average) for the items to arrive in the following countries: United Kingdom, Australia, Canada, New Zealand, Belgium, Brazil, Switzerland, Germany, Denmark, Spain, France, Greece, Ireland, Israel, Italy, Mexico, Netherlands, Poland.

DO YOU SHIP WORLDWIDE? 

Yes, We are proud to say we ship products worldwide every day. Shipping is available for most countries around the world. 

WHERE IS MY TRACKING NUMBER? 

Tracking information is available within 3-7 days from purchase. Tracking details will be supplied once the orders have been shipped. You will get an email confirming shipment of your orders, this will contain the tracking number. If you did not receive any message from us after 7 days from purchase, please contact our support team at contact us page, or reply to your Order Confirmation email.

HOW SECURE IS MY PERSONAL INFORMATION?

Brutus Life adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.

CAN I AMEND MY ORDER? 

We try to process orders as quick as possible to make sure you receive them as soon as possible. You can amend your order as much as you like before it is shipped out, but after this point you will be unable to make amendments to your order. 

WHAT IS YOUR PROCESSING TIME? 

While we strive to get every order shipped as quick as possible, there may sometimes be small delays. The order processing time is generally within 24 hours but might take up to 5 days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. 

WHAT IS YOUR POLICY ON REFUNDS?

100% Satisfaction Guarantee - We want to provide you with a risk-free shopping experience. If at any time within 30 days of receiving your offer you are not satisfied, we will refund your money. No questions asked.